Terms & Conditions

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Terms and Conditions (T&C) for Caarmate Carpool Service:

1. Ride Booking and Availability:
a. Caarmate operates on a pre-booking basis. Passengers must book their seats in advance to ensure availability.
b. Seat availability is subject to demand and will be confirmed on a first-come, first-served basis.
c. Caarmate reserves the right to cancel or reschedule rides in case of unforeseen circumstances.

2. Fare and Payment:
a. Fare charges are based on the distance traveled. The base fare for the first 10 km is 130 BDT, and an additional 10 BDT per km will be charged for every additional kilometer.
b. Payments can be made through our website, mobile app (if available), or in cash to the driver at the start of the ride.

3. Safety and Conduct:
a. Passengers are expected to adhere to all traffic rules and regulations during the ride.
b. Caarmate is not responsible for any loss, damage, or injury caused by passengers during the ride.
c. Smoking, consumption of alcohol or drugs, and any other disruptive behavior is strictly prohibited during the ride.

4. Cancellation and Refunds:
a. Cancellations can be made up to 24 hours before the scheduled ride, and a full refund will be provided.
b. Cancellations made less than 24 hours before the scheduled ride may not be eligible for a refund.

5. Change of Route:
a. Caarmate reserves the right to modify or change routes based on demand and passenger requirements.

6. Liability:
a. Caarmate will not be held responsible for any delays or inconveniences caused due to factors beyond our control, such as traffic conditions, road closures, or adverse weather.
b. Passengers are responsible for their personal belongings and valuables during the ride.

7. Data Privacy:
a. Caarmate values the privacy of its users and will handle personal information in accordance with our Privacy Policy.

8. Feedback and Complaints:
a. Passengers are encouraged to provide feedback or report any complaints through our official channels.

9. Changes to Terms and Conditions:
a. Caarmate reserves the right to update or modify these Terms and Conditions as needed. Users will be notified of any changes in advance.

By booking a ride with Caarmate, passengers agree to abide by these Terms and Conditions. Happy Carpooling! 🚗🌟